Protection premiums keep on being one of the greatest costs drivers face and, while some spread suppliers offer shoddy arrangements, would it say it is ideal to pay somewhat more for a superior administration?
Our 2014 Driver Power consumer loyalty study of 50,000 UK drivers created this rundown of 30 of the most prominent guarantors. It uncovers how every insurance agency is performing for our perusers in regions including correspondence, accommodation, to what extent it takes to settle a case and the general administration. From your information, we've gathered a thorough manual for the best safety net providers and where to go on the off chance that you need the best cover.
Just the organizations that got enough reactions are leaned to guarantee exact information, and specialists are incorporated as they're the individuals that our perusers managed. Moreover, we've abbreviated the rundown from a main 40 in 2013 to a main 30 to provide for you more brief results.
So might you be able to be improving spread for your cash somewhere else? Our main 30 will provide for every one of you the answers you require.
- Co-operative - 86.47% overall
We said last year that Co-operative Insurance could stop its decline by focusing on its strengths, and it seems to have listened. Overall service, friendliness and helpfulness again scored well in 2014, and the insurer’s overall finish of sixth is its highest for several years. Its phone ordering service could be improved, but generally drivers were delighted with their cover. One said: “They are close to being the cheapest, are good value for money and have served me well.”
• Best and worst car dealers 2014
- Marks & Spencer - 85.49% overall
It's an impressive year for Marks & Spencer as it breaks into the top 10 and maintains its superiority over other supermarket rivals. If you need to make a claim, then M&S ranked well for communication and speed during the process. The insurance industry is criticised generally for its high renewal quotes, but M&S seems to excel here, too. One customer said: “I was offered a loyalty discount after just one year without asking for it. That’s good customer service.”
- IAM Surety (Adelaide) - 84.69% overall
IAM Surety, which provides cover for members of the Institute of Advanced Motorists, was criticised this year for its processing of claims. One driver said it was “atrocious”, their case only put right after “an awful lot of stress and aggravation”. Others who hadn’t had to claim praised the value for money, with one reporting “excellent service and value”.
- Aviva - 84.62% overall
Aviva is on the march again as it continues to move up our chart. Its ratings are up across the board with telephone experience the highlight. Making a claim is straightforward and one motorist praised the high quality of repairs. Other positives include competitive pricing, specialist cover and multi-car discounts. The Aviva name also carried weight with readers. One said: “They have provided me and my family with good cover from a reputable company.”
- Chaucer Direct - 84.53% overall
Chaucer Direct has improved everywhere and is this year’s biggest mover. It scores a podium for overall experience and four other top 10 places. One customer said: “Chaucer seems to be more switched on to costs and people’s concerns.” Another added: “The repair work was done quickly and I only had to pay the excess.” One even suggested a possible area for improvement, telling us: “It would be even better if they included cover for Europe.”
